7cc Privacy Policy

Introduction

7cc ("we", "our", or "the Platform") is committed to protecting the privacy and personal data of every player who registers and plays on our online casino and sportsbook platform accessible at 7cc.asia. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and the rights you hold as a user based in Bangladesh or anywhere else you access our services.

By accessing or using the 7cc platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage you to review this document periodically as it may be updated to reflect changes in our practices or applicable regulations.

Personal Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide the following categories of personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address (city, district, postal code) — including Dhaka, Chittagong, Sylhet, and other Bangladesh divisions
• National ID card number, passport, or other government-issued identification documents for KYC verification
• Payment method details including bKash, Nagad, Rocket, Upay mobile wallet numbers, or bank account references used for deposits and withdrawals

Automatically Collected Technical Information

When you browse or use the 7cc platform, our systems automatically collect certain technical data to maintain platform security and improve your experience:

• IP address, device type, and operating system
• Browser type, language preference, and referring pages
• Session timestamps, pages visited, and gameplay logs
• Geolocation data (country and city level) to comply with regional access controls

7cc processes your personal data only for lawful purposes directly related to the provision and improvement of our services. Specifically, we use your information to:

• Create, verify, and maintain your 7cc account in compliance with our KYC requirements
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Deliver bonuses, promotions, and personalised offers relevant to your activity on the platform
• Monitor gameplay and account activity to detect fraud, abuse, and ensure responsible gaming standards are upheld
• Respond to customer support enquiries and resolve disputes in a timely and professional manner
• Analyse aggregated usage data to improve platform performance, game selection, and user interface design

7cc does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, to deliver our services effectively and maintain platform integrity, we may share certain data in the following limited circumstances:

Trusted Service Providers

We work with carefully selected third-party vendors who assist in operating the platform, processing payments, verifying identities, and delivering customer support. These partners are contractually bound to handle your data with confidentiality and may only use it for the purposes we specify.

Legal and Regulatory Obligations

We may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts of law when legally compelled to do so. In all such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event that 7cc undergoes a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify affected users in advance and ensure that any successor entity maintains standards of data protection no less stringent than those described in this policy.

7cc uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, and analyse site usage patterns. Cookies are small text files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to block or delete cookies at any time. However, please note that disabling cookies may affect the functionality of certain features on the 7cc platform, including login sessions and game loading. We do not use cookies to serve third-party advertisements.

7cc employs industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and our servers, firewalls, access controls, and regular security audits. All financial transactions on the platform are processed through secure, encrypted connections.

While we take every reasonable precaution to secure your data, no system is completely impenetrable. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you promptly and take all appropriate remediation steps. We strongly recommend that you use a strong, unique password for your 7cc account and never share your login credentials with anyone.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. In practice, transaction records and account histories may be retained for up to seven (7) years following account closure in accordance with standard financial record-keeping obligations.

To request the deletion of your personal data, please contact our support team at [email protected]. We will process your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records. Please note that deleting your account will result in the permanent loss of all account history, balances, and bonuses.

As a user of the 7cc platform, you have the following rights with respect to your personal data held by us:

• Right of Access — You may request a copy of all personal information we hold about you at any time.
• Right of Rectification — If any of your information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure — Subject to legal retention obligations, you may request the deletion of your personal data from our systems.
• Right to Restriction of Processing — You may ask us to limit how we process your data in certain circumstances.
• Right to Object — You have the right to object to the processing of your personal data where it is based on our legitimate interests, including direct marketing communications.

To exercise any of the above rights, please reach out to our support team via email at [email protected]. We will aim to respond to all valid requests within 30 days of receipt.

The 7cc platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt, as well as payment processors including bKash, Nagad, and Rocket. While these partners operate under their own privacy and data-handling frameworks, 7cc requires all such partners to meet minimum data security standards as a condition of integration.

Please note that this Privacy Policy applies solely to data processed by 7cc directly. We are not responsible for the privacy practices of third-party providers whose services you access through our platform. We encourage you to read the privacy policies of any third-party service before providing them with your personal information.

The 7cc platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal information to 7cc without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our records.

7cc reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The continued use of the 7cc platform following any changes to this Privacy Policy constitutes your acceptance of the revised terms.

We encourage all 7cc users — particularly players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — to revisit this Privacy Policy periodically so they remain informed about how their data is being protected. Your trust is the foundation of everything we do at 7cc.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7cc handles your personal data, our dedicated support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and professionally.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). We aim to respond to all privacy-related enquiries within 2 business days.